08:44 AM EDT, 04/02/2024 (MT Newswires) -- Microsoft ( MSFT ) is testing a new artificial intelligence chatbot on Xbox that can be used to automate support tasks, The Verge reported on Tuesday, citing unnamed sources familiar with the company's plans.

The Xbox AI chatbot is part of a larger initiative by Microsoft ( MSFT ) to apply AI to more of its Xbox platform and services, the media outlet said.

"We are testing an Xbox Support Virtual Agent, an internal prototype of an animated character that can query Xbox Support topics with voice or text," Haiyan Zhang, general manager of gaming AI at Xbox said, according to the report. "The prototype makes it easier and quicker for players to get help with support topics using natural language, taking information from existing Xbox Support pages."

Microsoft ( MSFT ) did not immediately respond to MT Newswires' request for comment.

(Market Chatter news is derived from conversations with market professionals globally. This information is believed to be from reliable sources but may include rumor and speculation. Accuracy is not guaranteed.)

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