12:07 PM EDT, 04/09/2025 (MT Newswires) -- Verizon (VZ) has seen a nearly 40% sales increase by its customer service team following the deployment of an artificial intelligence assistant developed by Alphabet's (GOOG, GOOGL) Google Cloud unit, Reuters reported Wednesday, citing a Verizon executive.

The AI assistant was introduced in July 2024 and scaled across Verizon's 28,000-person service team by January. It helps agents resolve customer inquiries more quickly, reducing call times and allowing staff to focus on sales, according to the report.

Division executive Sampath Sowmyanarayan said the AI tools were trained using nearly 15,000 internal company documents, enabling customer service personnel to address inquiries and shift to marketing services and equipment.

"We are doing reskilling in real time from customer care agents to selling agents," Sowmyanarayan told Reuters during Google Cloud's Next 2025 conference in San Francisco.

Google Cloud CEO Thomas Kurian described the Verizon deployment as a large-scale implementation compared to other enterprise AI efforts.

Representatives for Verizon and Google ( GOOG ) did not immediately return messages from MT Newswires on Wednesday seeking comment.

(Market Chatter news is derived from conversations with market professionals globally. This information is believed to be from reliable sources but may include rumor and speculation. Accuracy is not guaranteed.

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