COVID-19 wave continues to cast unpredictable shadow. But a year after the global pandemic disrupted business processes, social interactions and personal lives, are we better prepared to cope with all the disruptions that it keeps throwing at us?

And what are the things that this experience has changed, irrevocably? To assess this, Anuradha Sengupta spoke to Accenture's India market lead Piyush Singh.

Watch video for more.

(Edited by : Bivekananda Biswas)