NEW YORK, July 19 (Reuters) - Some external vendors that
police content on Facebook owner Meta's platforms were
affected by the global tech outage that crippled airports, banks
and hospitals on Friday, a Meta spokesperson said in response to
a Reuters query.
The social media giant experienced a SEV1 as a result of the
disruptions, a source familiar with the matter told Reuters,
using Meta's term for a "code red"-style alert involving
high-stakes problems with its systems that require urgent
attention.
In a statement, the Meta spokesperson acknowledged the
issues and said they had been resolved earlier in the day.
"The global CrowdStrike ( CRWD ) outage earlier today temporarily
impacted several of the tools used by some of our vendors. While
this caused a small impact to some of our support operations,
there was minimal to no impact on our content moderation
efforts," the spokesperson said.
Like most social media companies, Meta relies on a mix of
artificial intelligence and human review to moderate the
billions of posts made to its platforms, which also include
Instagram, WhatsApp and Threads.
Some of that human review is performed by Meta staffers, but
most is outsourced to business services vendors employing armies
of low-paid workers who assess whether the posts contain hate
speech, violence and other violations of the company's rules.
Friday's alert involved vendor access to two of the systems
Meta uses to route content flagged for review to moderators,
called SRT and HumanOps, the source told Reuters.
Key vendors affected were Teleperformance and
Concentrix ( CNXC ), the person said.
Teleperformance did not respond to a request for comment and
Concentrix ( CNXC ) said it had been monitoring and addressing impacts
from the outage and that operations were continuing at expected
levels.