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Meta content moderation vendors hit by global cyber outage
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Meta content moderation vendors hit by global cyber outage
Jul 19, 2024 4:10 PM

NEW YORK, July 19 (Reuters) - Some external vendors that

police content on Facebook owner Meta's platforms were

affected by the global tech outage that crippled airports, banks

and hospitals on Friday, a Meta spokesperson said in response to

a Reuters query.

The social media giant experienced a SEV1 as a result of the

disruptions, a source familiar with the matter told Reuters,

using Meta's term for a "code red"-style alert involving

high-stakes problems with its systems that require urgent

attention.

In a statement, the Meta spokesperson acknowledged the

issues and said they had been resolved earlier in the day.

"The global CrowdStrike ( CRWD ) outage earlier today temporarily

impacted several of the tools used by some of our vendors. While

this caused a small impact to some of our support operations,

there was minimal to no impact on our content moderation

efforts," the spokesperson said.

Like most social media companies, Meta relies on a mix of

artificial intelligence and human review to moderate the

billions of posts made to its platforms, which also include

Instagram, WhatsApp and Threads.

Some of that human review is performed by Meta staffers, but

most is outsourced to business services vendors employing armies

of low-paid workers who assess whether the posts contain hate

speech, violence and other violations of the company's rules.

Friday's alert involved vendor access to two of the systems

Meta uses to route content flagged for review to moderators,

called SRT and HumanOps, the source told Reuters.

Key vendors affected were Teleperformance and

Concentrix ( CNXC ), the person said.

Teleperformance did not respond to a request for comment and

Concentrix ( CNXC ) said it had been monitoring and addressing impacts

from the outage and that operations were continuing at expected

levels.

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