NEW YORK, March 6 (Reuters) - Forty U.S. states and
Washington, D.C. called on Meta Platforms ( META ) to crack down
on scammers who hijack Facebook and Instagram accounts, to
address a "dramatic" surge in account takeovers.
In a letter to Meta's chief lawyer, states led by New York
Attorney General Letitia James said fraudsters are "winning the
war and running rampant on Meta," after the company in November
2022 announced thousands of job cuts focused on security and
privacy.
The states said New York has since 2019 received a 1,000%
increase in complaints about scammers who access accounts and
change passwords, enabling them to read private messages and
pose as actual users to deceive contacts and the public.
Four of the states -- Illinois, North Carolina, Pennsylvania
and Vermont -- reported increases in complaints exceeding 250%
in the last year alone.
"Social media is how millions of Americans connect," James
said in a statement. "Having your social media account taken
over by a scammer can feel like having someone sneak into your
home and change all of the locks."
The states urged Meta to spend more money to prevent account
takeovers, including through increased staffing, and to work
more closely with people whose accounts are hacked.
In an emailed statement, a Meta spokeswoman said the Menlo
Park, California-based company invests "heavily" in technology
and staffing to identify compromised accounts, and shares tips
with users and law enforcement to address the problem.
Also signing the letter were Alabama, Alaska, Arizona,
California, Colorado, Connecticut, Delaware, Florida, Georgia,
Hawaii, Iowa, Kentucky, Louisiana, Maryland, Massachusetts,
Michigan, Minnesota, Nebraska, Nevada, New Hampshire, New
Jersey, New Mexico, Ohio, Oklahoma, Oregon, Rhode Island, South
Carolina, South Dakota, Tennessee, Utah, Virginia, Washington,
West Virginia, Wisconsin and Wyoming.
In October, 41 states and Washington, D.C. sued Meta,
claiming the company designed its platforms to addict children,
damaging their mental health.