BRUSSELS, Jan 23 (Reuters) - META PLATFORMS
REVISED PAID AD-FREE SERVICE MAY STILL BREACH EU PRIVACY,
CONSUMER LAWS, CONSUMER GROUP SAYS
CONSUMER GROUP URGES EU REGULATORS TO ACT AGAINST META
Meta Platforms' ( META ) revised no-ads subscription service may
still breach EU consumer and privacy laws in addition to
antitrust rules, the European Consumer Organisation (BEUC) said
on Thursday as it urged regulators to act against the U.S. tech
giant.
Meta, which rolled out the fee-based service for Facebook
and Instagram in 2023, subsequently offered European users the
option to receive less personalised ads and a 40% cut in the
fees last year.
BEUC, which complained about the fee-based service to
consumer protection authorities in 2023, said the changes made
last year were cosmetic.
"In our view, the tech giant fails to address the
fundamental issue that Facebook and Instagram users are not
being presented with a fair choice and is making a weak bid to
argue it is complying with EU law while still pushing users
towards its behavioural ads system," BEUC Director General
Agustin Reyna said.
"It is important for consumer and data protection
authorities and the European Commission to quickly investigate
Meta's latest policy and, if needed, take immediate and
effective measures to protect consumers," he said.
BEUC alleges that Meta's misleading practices and unclear
terms steer users towards its preferred option.
The consumer group also said it is not possible for users to
freely consent to their data being processed and that Meta does
not minimise the data it collects from users.
BEUC also accused Meta of degrading the service to users who
do not agree to the use of their personal data.
Meta has said last year's changes were in response to demands
from EU regulators. The company was charged by EU antitrust
regulators in July last year for breaching the Digital Markets
Act, saying its paid ad-free service constituted a binary choice
for users.