SAO PAULO, June 6 (Reuters) - Meta launched its
first AI-driven ad targeting program for businesses on WhatsApp,
according to a press release Thursday, as it tries to wring
revenue out of the popular chat service, the company announced
at a conference in Brazil.
CEO Mark Zuckerberg announced the new tools in a video which
was exhibited during the event.
The announcement marks a shift for WhatsApp, an encrypted
messaging service that heavily touts its privacy credentials and
has long eschewed the types of targeted advertising tools that
underpin Meta's other apps, like Facebook and Instagram.
The social media giant has been introducing commerce and
payment features on the app for several years, including
"business messaging" tools companies can use to conduct customer
service chats and send marketing materials to people who have
shared their phone numbers with them.
Previously, those tools were blunt instruments, used to send
blasts to all users who had opted in to receiving the company's
outreach. The new AI tools will use behavior on Facebook and
Instagram to target the messages to those customers most likely
to be receptive to them, provided the customers use the same
phone number across accounts.