By Aditya Soni
Oct 21 (Reuters) - Microsoft ( MSFT ) will allow its
customers to build autonomous artificial intelligence agents
from next month, in its latest push to tap the booming
technology amid growing investor scrutiny of its hefty AI
investments.
The company is positioning autonomous agents - programs that
need little human intervention unlike chatbots - as "apps for an
AI-driven world" that can handle client queries, identify sales
leads and manage inventory.
Other big technology companies such as Salesforce ( CRM )
have also touted the potential of such agents, tools that some
analysts say could provide companies with an easier path to
monetizing the billions of dollars they are pouring into AI.
Microsoft ( MSFT ) said its customers can use Copilot Studio - an
application that requires little knowledge of computer code - to
create such agents in public preview from November. It is using
several AI models developed in-house and by OpenAI for the
agents.
The company is also introducing 10 ready-for-use agents that
can help with routine tasks ranging from managing supply chain
to expense tracking and client communications.
In a demo, McKinsey & Co, which had early access to the
tools, created an agent that can manage client inquires by
checking interaction history, identifying the consultant for the
task and scheduling a follow-up meeting.
"The idea is that Copilot (the company's chatbot) is the
user interface for AI," Charles Lamanna, corporate vice
president of business and industry Copilot at Microsoft ( MSFT ), told
Reuters.
"Every employee will have a Copilot, their personalized AI
agent, and then they will use that Copilot to interface and
interact with the sea of AI agents that will be out there."
Tech giants are facing pressure to show returns on their big
AI investments. Microsoft's ( MSFT ) shares fell 2.8% in the September
quarter, underperforming the S&P 500, but remain more
than 10% higher for the year.
Some concerns have risen in recent months about the pace of
Copilot adoption, with research firm Gartner saying in August
its survey of 152 IT organizations showed the vast majority had
not progressed their Copilot initiatives past the pilot stage.
(Reporting by Aditya Soni in Bengaluru; Editing by Varun H K)