NEW YORK, April 24 (Reuters) - If you think getting
tickets to a Taylor Swift concert or the World Series is tough,
try booking a hotel room in an American college town for
Graduation Day.
Toni Milbourne faced this before her daughter's graduation
from West Virginia University in May. Hotel room rates in
Morgantown doubled before the local event. In a nearby town,
prices more than tripled to $350 a night.
"It absolutely feels like price gouging," said Milbourne,
managing editor for a West Virginia newspaper. "People need to
be aware that companies are taking advantage of people in times
that should be a celebration."
Parents of college kids frequently suck it up, and not just
around Graduation Day.
Whether for Family Weekends or Homecomings, smaller
communities often get swarmed by visitors far beyond their
ability to handle them. Meanwhile, pricing algorithms for
airlines and hotels do what they were designed to do - crank up
prices when demand soars.
"A lot of smaller college towns might have 20,000 or 30,000
people, and maybe 2,000 hotel rooms," said Professor Chris
Anderson, who researches pricing, at Cornell University's Nolan
School of Hotel Administration.
"With crazy high-demand dates, like a college graduation,
all of a sudden you have 40,000 parents and guests arriving for
multiple days of festivities. Now you have a real imbalance of
supply and demand."
As a result, parents must pay super-high prices for hotels
and flights, if they are available at all.
To avoid this quandary, Shama Diegnan, a digital marketer
from South Orange, New Jersey, sprung into action for Parents
Weekend at a Midwestern college even before her younger son had
accepted the school's offer.
"It never occurred to me that these hotels may cost more
than in a major metropolitan city," said Diegnan. She was
stunned that one local hotel charged over $1,000 a night, up
from its usual room rate of about $100.
How can parents avoid Graduation Day nightmares? Here are a
few tips.
PREPARE EARLY
Many hotels typically take reservations a year in advance.
If your child is slated to graduate next year, start booking
now. As for Parents Weekends in the fall, you should have
already booked. If those dates are still not set, check the
university parents' Facebook group for updates.
Note that for such high-demand dates, hotels may be stricter
than usual, and may require prepayment for nonrefundable
bookings or set a minimum number of nights, Anderson said.
CHECK OUT ALTERNATIVES
Hotels have a fixed number of rooms, but homeowners on
Airbnb ( ABNB ) or VRBO may offer extra rooms, apartments or houses on
high-demand dates.
For Parents Weekend, Diegnan booked a $300-a-night Airbnb ( ABNB ) 10
minutes from campus, instead of a local hotel room at $500 or
more.
One caveat from Anderson: Some parts of the country, like
New York City, are stricter about short-term rentals, limiting
homeowners' ability to absorb huge influxes of visitors.
LOOK FOR SECONDARY MARKETS
Parents wishing to cancel nonrefundable hotel rooms are in a
tight spot. That is why options like www.gohoken.com have sprung
up.
"They specialize in having hotel rooms for high-demand
dates, and allowing people to offload prepaid rooms that they
don't need anymore," Anderson said. "It's like a StubHub
secondary market, but for hotel rooms."
Milbourne gave up on local hotels and plans to bunk at the
home of family members instead.
"I don't think hotels should be able to jack up prices in
moments like this," she said. "Not only is my daughter
graduating, but she spent four years on active duty in the Army.
This is a big deal for us."
(Editing by Lauren Young and Richard Chang)