By Supantha Mukherjee
STOCKHOLM, Oct 8 (Reuters) - An independent body,
supported by Meta Platforms' ( META ) Oversight Board, has a
certification from the media regulator in Ireland to resolve
appeals against policy violation decisions of social media
companies in the European Union.
Formed as a certified out-of-court dispute settlement body
under the EU Digital Services Act (DSA), Appeals Centre Europe
will initially decide cases relating to Facebook, ByteDance's
TikTok and Alphabet's YouTube, and will include more
social media platforms over time.
With a team of experts, the body will apply human review to
every case within 90 days, and decide whether platforms'
decisions are consistent with their content policies, it said in
a statement.
Dublin-based Appeals Centre, which has an one-time grant
from the Oversight Board, will be funded through fees charged to
social media companies for each case. Users who raise a dispute
will pay a nominal fee, which will be refunded if decision is in
their favour.
However, under the rules of DSA, providers of online
platforms may refuse to engage with such dispute settlement body
and it shall not have the power to impose a binding settlement
of the dispute on the parties.
The former director of the Oversight Board, Thomas Hughes,
is taking on a new role as the inaugural CEO of the Appeals
Centre.
"We want users to have the choice to raise a dispute to a
body that is independent from governments and companies, and
focused on ensuring platforms' content policies are fairly and
impartially applied," Hughes said.
The Appeals Centre will have a board of seven non-executive
directors and will start receiving disputes from users before
the end of the year.