NEW YORK, Aug 13 (Reuters) - Zelle was sued on Wednesday
by New York Attorney General Letitia James, who said the
electronic payment platform's refusal to adopt critical safety
features enabled fraudsters to steal more than $1 billion from
consumers.
The lawsuit in a New York state court in Manhattan followed
the U.S. Consumer Financial Protection Bureau's decision in
March to drop a similar case.
That agency has ended most enforcement activity following
U.S. President Donald Trump's return to the White House.
Zelle was launched in 2017, and competes with apps such as
PayPal's ( PYPL ) Venmo and Block's Cash App.
Its parent, Early Warning Services, is owned by seven large
U.S. banks: Bank of America ( BAC ), Capital One,
JPMorgan Chase ( JPM ), PNC, Truist, US Bank
and Wells Fargo ( WFC ).
James said Zelle's parent and the banks knew for years that
the platform was vulnerable to fraudsters but ignored basic
safeguards, with the banks sometimes ignoring customer
complaints while Zelle let fraudsters stay on the platform.
The result was "rampant" fraud, according to the
complaint.
Typical scams involved hacking into users' accounts and
making unauthorized transfers, convincing users to send money
for nonexistent goods and services, and impersonating banks,
government offices and utilities.
James said one victim was told his electricity would be shut
off unless he paid Con Edison $1,477 via Zelle, to an account
named "Coned Billing."
The lawsuit seeks to require Zelle to beef up its anti-fraud
protections, and pay restitution and damages to defrauded New
Yorkers.
"No one should be left to fend for themselves after falling
victim to a scam," James said in a statement.
Early Warning Services did not immediately respond to a
request for comment. The banks were not named as defendants.
James sued Capital One in May for allegedly cheating savings
depositors out of millions of dollars in interest, and in June
settled claims against MoneyGram over remittance transfer
lapses. The CFPB abandoned similar cases earlier in the year.