* 13 states accuse OneMain ( OMF ) of deceptive add-on sales
practices
* States seek fines, restitution, and forfeiture of
illegal profits
* OneMain ( OMF ) settled with CFPB in 2023
* OneMain ( OMF ) denies allegations, says it complies with laws
By Jonathan Stempel
NEW YORK, March 16 (Reuters) - A bipartisan group of 13
U.S. state attorneys general sued OneMain ( OMF ) on Monday,
accusing the subprime lender of charging cash-strapped borrowers
hundreds or thousands of dollars for "add-on" products they did
not request and do not need, saddling them with hundreds of
millions of dollars in extra costs.
In a complaint filed in Manhattan federal court, attorneys
general led by New York's Letitia James and Pennsylvania's David
Sunday said OneMain ( OMF ) rewards loan closers, branch managers and
district managers with commissions and gift cards for selling
"extremely expensive" credit insurance, term life insurance, and
lifestyle- and health-related membership plans that have little
value.
The attorneys general also said OneMain ( OMF ) instructs employees
to wait until borrowers are ready to close their loans to
pressure them into buying the add-ons, and not to back off
unless borrowers say "no" three times.
"OneMain's ( OMF ) unlawful add-on and refinancing practices leave
many of its customers significantly worse off than they
bargained for when they came to the company for financial
relief," the complaint said.
The Evansville, Indiana-based company lends to people who
may otherwise have limited access to credit.
OneMain ( OMF ) agreed in May 2023 to pay $20 million to settle U.S.
Consumer Financial Protection Bureau charges that it pressured
employees to sell add-ons to meet sales targets, tricked
borrowers into buying add-ons, and failed to refund interest to
borrowers who cancelled. It did not admit or deny wrongdoing.
In a statement, OneMain ( OMF ) called the states' allegations
"simply untrue" and an attempt to relitigate issues the CFPB
resolved.
"We operate honestly and transparently, in full compliance
with all laws and regulations, as we provide responsible and
much needed access to credit for hardworking Americans," OneMain ( OMF )
said. "We will litigate this case vigorously and look forward to
proving the truth in court."
The states are seeking civil fines, restitution to customers
and the forfeiture of illegal profit for alleged violations of
the Consumer Financial Protection Act of 2010, part of the
Dodd-Frank financial reforms, and state consumer protection
laws.
Other states joining the lawsuit are Colorado, Maryland,
Nevada, New Hampshire, New Jersey, North Dakota, Oklahoma, South
Dakota, Virginia, Washington and Wisconsin.
OneMain ( OMF ) was once owned by Citigroup ( C ), which sold it in
2015.
In afternoon trading, OneMain ( OMF ) shares were up 23 cents at
$52.29.