Jan 21 (Reuters) - Oracle on Tuesday released a
new set of artificial intelligence agents to help salespeople
with a range of tasks around dealing with customers.
U.S.-based Oracle is among a wave of big tech companies
focusing on creating virtual assistants that can tackle
repetitive or difficult tasks with more autonomy. Microsoft ( MSFT )
and Alphabet's Google have also put agents at
the center of their AI strategies.
Unlike generalized virtual assistants used by consumers,
Oracle's agents are designed to handle specific tasks. Each time
a salesperson meets with a customer, they need to update company
records on how a deal is progressing, and the agents can tackle
that writing.
But some tasks are more complex. One "customer intelligence"
agent can pull records from across Oracle's business software
categories and write a report for sales teams heading into deal
talks, even if those records are in different languages.
For example, the system might show a U.S.-based sales team
that a repeat customer has not been receiving shipments on time
in a different country - information that could be helpful in
offering concessions to renew a contract.
"Our customers are oftentimes brands you may not have heard
of that run industry. They move rock and produce machinery.
They're usually global," Rob Pinkerton, a senior vice president
at Oracle, said in an interview. "To have that assistance to
pull (data) all together in all the languages a seller has to
care about is pretty useful."
Oracle said the features are available starting on Tuesday.
The company is not charging extra for the new agents.