The retail sector is witnessing greenshoots ever since the larger economy began coming back online after the COVID-19 induced lockdowns in 2020.

However, all players at the Retail Leadership Summit (held on March 1) agreed that the segment has changed -- meaning old ways would not work anymore. CNBC-TV18's Ritu Singh and Shilpa Ranipeta find out that "a digital customer interface" has become more than just a mantra -- it's become the sine qua non.

To know more, watch the video.

(Edited by : Jerome Anthony)

First Published:Mar 2, 2021 10:47 PM IST