Dec 17 (Reuters) - Salesforce ( CRM ) has closed more
than 1,000 paid deals for "Agentforce," its platform for
creating virtual representatives powered by artificial
intelligence, its CEO Marc Benioff said on Tuesday.
At a company event in San Francisco, Salesforce ( CRM ) previewed
improvements for how businesses could build bots for recruiting,
customer service and other specific tasks on its platform and in
its messaging app Slack.
Salesforce ( CRM ) has done as much for its own operations, said
Benioff. He said his company now needed half the number of
humans to resolve simple customer queries, though he still wants
to increase the company's headcount in sales by 10% or more.
Since ChatGPT's launch in 2022, many companies have piloted
AI without yet deriving major savings or revenue from it.
For Benioff, who in recent months has focused his cloud
company on agents, "digital labor" is poised to augment humans
and expand the economy. Further out, Salesforce ( CRM ) will start a
"robot force partner program" that can connect real-world
machines with virtual ones, he told reporters.
Benioff cited hotel chains as an example. They could handle
back- and front-office work with an army of focused digital
assistants, while robots could clean guests' rooms, he said.
The Salesforce ( CRM ) co-founder and Time magazine owner said he
hoped President-elect Donald Trump's administration would engage
CEOs on the topic of digital labor. Trump appeared on a recent
Time cover as the magazine's "Person of the Year."
Asked if he expected to donate to Trump's inaugural fund as
others have done, Benioff said: "I think we just donated the
photo. He can use the Time cover at no charge."