WASHINGTON, Nov 20 (Reuters) -
Salesforce ( CRM ) said Thursday it is investigating "unusual
activity" involving Gainsight-published applications that may
have exposed customer data.
In a brief statement published to its status portal,
Salesforce ( CRM ) said the Gainsight-published applications, which are
installed and managed by customers "may have enabled
unauthorized access to certain customers' Salesforce ( CRM ) data."
Salesforce ( CRM ) said in its message that it had temporarily
"revoked all active access" to Gainsight's applications. In an
email, the company noted that, "There is no indication that this
issue resulted from any vulnerability in the Salesforce ( CRM )
platform."
Gainsight said on its website that "we continue to work
closely with Salesforce ( CRM ) as they investigate the unusual activity
that led to the revocation of access tokens for
Gainsight-published applications." Gainsight didn't immediately
return an email for further comment.
Although Reuters could not establish the scope or nature of
the incident, hackers have repeatedly exploited the integrations
between software-as-service companies like Salesforce ( CRM ) and
Gainsight to steal data.
Last month, Alphabet's Google said that the exploitation of
a weakness at Oracle's E-Business Suite of applications had
likely impacted more than 100 companies. In June, Google said
hackers had tricked employees of Salesforce ( CRM ) clients into
installing a modified version of Salesforce's ( CRM ) Data Loader, a
proprietary tool used to bulk import files, and compromising
their data.
Jaime Vasco, the cofounder of Nudge Security, said it was
part of an emerging paradigm.
"Attackers don't need to breach the core platform when they
can compromise an integration with privileged access," he said
in a post on LinkedIn. Speaking to Reuters, he said: "This is
the new attack surface."