financetom
Business
financetom
/
Business
/
Salesforce says customer data possibly exposed following incident
News World Market Environment Technology Personal Finance Politics Retail Business Economy Cryptocurrency Forex Stocks Market Commodities
Salesforce says customer data possibly exposed following incident
Nov 20, 2025 5:36 PM

WASHINGTON (Reuters) -Salesforce ( CRM ) said Thursday it is investigating "unusual activity" involving Gainsight-published applications that may have exposed customer data.

In a brief statement published to its status portal, Salesforce ( CRM ) said the Gainsight-published applications, which are installed and managed by customers "may have enabled unauthorized access to certain customers' Salesforce ( CRM ) data."

Salesforce ( CRM ) said in its message that it had temporarily "revoked all active access" to Gainsight's applications. In an email, the company noted that, "There is no indication that this issue resulted from any vulnerability in the Salesforce ( CRM ) platform."

Gainsight said on its website that "we continue to work closely with Salesforce ( CRM ) as they investigate the unusual activity that led to the revocation of access tokens for Gainsight-published applications." Gainsight didn't immediately return an email for further comment.

Although Reuters could not establish the scope or nature of the incident, hackers have repeatedly exploited the integrations between software-as-service companies like Salesforce ( CRM ) and Gainsight to steal data.

Last month, Alphabet's Google said that the exploitation of a weakness at Oracle's E-Business Suite of applications had likely impacted more than 100 companies. In June, Google said hackers had tricked employees of Salesforce ( CRM ) clients into installing a modified version of Salesforce's ( CRM ) Data Loader, a proprietary tool used to bulk import files, and compromising their data.

Jaime Vasco, the cofounder of Nudge Security, said it was part of an emerging paradigm.

"Attackers don't need to breach the core platform when they can compromise an integration with privileged access," he said in a post on LinkedIn. Speaking to Reuters, he said: "This is the new attack surface."

Comments
Welcome to financetom comments! Please keep conversations courteous and on-topic. To fosterproductive and respectful conversations, you may see comments from our Community Managers.
Sign up to post
Sort by
Show More Comments
Related Articles >
Suzlon's S144–3 MW wind turbines get big boost from Indian government
Suzlon's S144–3 MW wind turbines get big boost from Indian government
Nov 15, 2023
Th Suzlon wind turbines received the RLMM (Revised List of Models & Manufacturers) listing from the Ministry of New and Renewable Energy, marking an important milestone for the successful commercialisation of the product. Shares of Suzlon Energy Ltd ended at ₹40.49, up by ₹1.85, or 4.79%, on the BSE.
This sustainable jewellery brand is luring some women away from gold
This sustainable jewellery brand is luring some women away from gold
Oct 30, 2023
Aulerth's offerings range from ₹5,000 to as high as ₹2.8 lakh. Are women willing to spend this much on jewellery made from scrap? Founder and CEO Vivek Ramabhadran definitely believes so. Aulerth produces couture-inspired pieces in association with designers like JJ Valaya, Suneet Varma, among others. It has reported 33% repeat customers in the past year and expects a spike to 40% soon.
SJVN secures 200-MW wind power project at ₹3.24 per unit
SJVN secures 200-MW wind power project at ₹3.24 per unit
Nov 16, 2023
Projected to generate 482 million units in its inaugural year post-commissioning, the cumulative energy generation over a 25-year span is anticipated to reach 12,050 million units. Shares of SJVN Ltd ended at ₹75.17, down by ₹0.50, or 0.66%, on the BSE.
Tata Power Renewable Energy wins 200-MW project in collaboration with SJVN
Tata Power Renewable Energy wins 200-MW project in collaboration with SJVN
Nov 28, 2023
The firm and dispatchable renewable energy (FDRE) project, designed with a hybrid of solar, wind, and battery storage, is aimed at providing a stable and dispatchable energy supply during peak hours. Shares of Tata Power Company Ltd ended at ₹270.75, up by ₹12.60, or 4.88%, on the BSE.
Copyright 2023-2026 - www.financetom.com All Rights Reserved