TORONTO, July 26 (Reuters) -
Bank of Nova Scotia ( BNS ) said on Friday that it has
resolved a technical issue that impacted thousands of its
clients in Canada, with several complaining about missing
paychecks and other problems.
"We have resolved the technical issue impacting our clients'
inbound payments. Clients will start to see their payments
posted to their accounts," the Canadian bank said in an email
statement to Reuters.
Any fees incurred as a result of the technical issue will be
refunded, it said.
The issue began early on Friday, according to
Downdetector.com, which tracks outages by collating status
reports from several sources including users.
More than 3,000 customers had reported problems by 1030 EDT
(1430 GMT), according to Downdetector.com.
Several clients reached out to Scotiabank's helpline on
social media platform X when they did not receive their
paychecks, some frustrated as their rent was due and others
requesting a timeline for resolving the issue.
The lender, Canada's third biggest by assets, caters to more
than 11 million retail, small business and commercial banking
clients in the country.