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Scotiabank resolves technical issue impacting thousands of its customers
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Scotiabank resolves technical issue impacting thousands of its customers
Jul 26, 2024 12:19 PM

TORONTO, July 26 (Reuters) -

Bank of Nova Scotia ( BNS ) said on Friday that it has

resolved a technical issue that impacted thousands of its

clients in Canada, with several complaining about missing

paychecks and other problems.

"We have resolved the technical issue impacting our clients'

inbound payments. Clients will start to see their payments

posted to their accounts," the Canadian bank said in an email

statement to Reuters.

Any fees incurred as a result of the technical issue will be

refunded, it said.

The issue began early on Friday, according to

Downdetector.com, which tracks outages by collating status

reports from several sources including users.

More than 3,000 customers had reported problems by 1030 EDT

(1430 GMT), according to Downdetector.com.

Several clients reached out to Scotiabank's helpline on

social media platform X when they did not receive their

paychecks, some frustrated as their rent was due and others

requesting a timeline for resolving the issue.

The lender, Canada's third biggest by assets, caters to more

than 11 million retail, small business and commercial banking

clients in the country.

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