April 24 (Reuters) - ServiceNow ( NOW ) said on
Wednesday its first-quarter profit more than doubled, as the
software firm attracted more clients for its generative
artificial intelligence-infused tools.
The cloud software provider has been deploying GenAI
technologies in its products as businesses look to optimize and
automate operations using such tools.
"Ten of the top 20 deals of the company have been
distinguised with GenAI in mind; it is starting to show, because
we have deals with $10 million and more grow 300% year over
year," CEO Bill McDermott told Reuters.
Strong adoption of GenAI has also driven gross margin
higher, he added. Total gross margin stood at 80% in the first
quarter, compared with 79%, a year ago.
ServiceNow ( NOW ) posted a profit of $347 million, or $1.67 per
share, for the quarter ended March 31, compared with $150
million, or 73 cents per share, a year ago.
The company provides software for use by technical support
staff inside big businesses. ServiceNow ( NOW ) said last month it used
Nvidia's ( NVDA ) tools to create a "copilot" to help solve
corporate IT problems.
The company, which has 1,933 clients with more than $1
million in annual contract value, counts Zoom Video
Communication, Standard Chartered Bank and Delta Air
Lines ( DAL ) among its customers.
It expects subscription revenue between $2.525 billion and
$2.530 billion in the second quarter, below estimates of $2.54
billion, according to LSEG data.
The company's quarterly revenue jumped 24% to $2.60 billion
from a year earlier. Analysts, on average, expected revenue of
$2.59 billion.