Sept 3 - Starbucks ( SBUX ) is rolling out a new system
for counting inventory that uses artificial intelligence
technology to its more than 11,000 company-owned stores in North
America by the end of September, the global coffee chain
announced on Wednesday.
The system has workers scan inventory shelves with a
handheld tablet equipped with software intended to automatically
count goods and flag those in low supply.
Starbucks ( SBUX ) Chief Technology Officer Deb Hall Lefevre said in
a statement that the system enables faster replenishment and
more consistent availability of in-store items, such as cold
foam, oat milk and caramel drizzle. "Customers can enjoy
beverages their way, every time - and partners spend less time
in the backroom and more time crafting and connecting," she
wrote.
Lefevre said the technology has already been rolled out to
thousands of stores where it has caused inventories to be
counted eight times more frequently.
The technology is provided by NomadGo, which has provided
similar inventory counting services to other chains, such as a
franchisee for Taco Bell and KFC, according to its website.
"Since the dawn of time, inventory has been a manual,
tedious, and inaccurate task," NomadGo CEO David Greschler said
in a release. The release said NomadGo's technology is a "unique
synthesis of on-device 3D spatial intelligence, computer vision,
and augmented reality."
Starbucks ( SBUX ) said the rollout is part of a larger plan for
optimizing its supply chains.
Starbucks ( SBUX ) CEO Brian Niccol, an AI enthusiast, has deployed
other technology in recent months, including "Green Dot Assist,"
a virtual assistant for workers, and "Smart Queue," which
sequences customer orders.