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Ticketmaster commits to clearer pricing after Oasis tour complaints
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Ticketmaster commits to clearer pricing after Oasis tour complaints
Sep 25, 2025 2:06 AM

LONDON, Sept 25 (Reuters) - Britain's competition

regulator has secured commitments from Ticketmaster to ensure

customers are fully informed about prices after complaints about

the sale of tickets for British band Oasis's tour in the summer,

the watchdog said on Thursday.

Thousands of fans waited for hours online to get their hands

on tickets for Oasis's reunion shows, only to find prices had

jumped by the time they got to the front of the queue.

"The changes we've secured will give fans more

information about prices and clear descriptions of exactly what

they are getting for their money," Competition and Markets

Authority Chief Executive Sarah Cardell said.

"If Ticketmaster fails to deliver on these changes, we

won't hesitate to take further action."

The commitments from Ticketmaster, owned by Live Nation

, were provided voluntarily and without any admission of

wrongdoing or liability, the CMA said.

It said it had not found any evidence that Ticketmaster

used algorithmic pricing during the Oasis sale - with ticket

prices adjusted in real time according to changing conditions

like high demand - despite many fans believing that to be the

case.

Ticketmaster said it welcomed the CMA's confirmation

that there was no dynamic pricing, no unfair practices and no

breach of consumer law.

"To further improve the customer experience, we've

voluntarily committed to clearer communication about ticket

prices in queues," the company said in a statement.

"This builds on our capped resale, strong bot

protection, and clear pricing displays - and we encourage the

CMA to hold the entire industry to these same standards."

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