BRUSSELS, March 7 (Reuters) - Match Group ( MTCH )-owned
dating app Tinder on Thursday agreed to better inform users
about discounted prices for its premium services following
scrutiny from national consumer watchdogs in the European Union
over its pricing practices.
The authorities' concerns centred on Tinder's use of
automated means to identify users who showed little or no
interest in their standard price premium services in order to
offer them personalised discounts.
They said Tinder applied these personalised prices without
informing users, in breach of the bloc's consumer laws.
Following a nearly two-year-long discussion with the
Consumer Protection Cooperation Network (CPC), the Swedish
Consumer Agency and the Netherlands Authority for Consumers and
Markets, Tinder will now provide more clarity to users, the
European Commission said.
It said Tinder agreed to inform users that discounts the
company propose for premium services are personalised by
automated means and also why they are being offered personalised
discounts.
"Personalisation techniques nullify the possibility to
compare prices, effectively disempowering consumers in their
purchasing decisions," EU Justice Commissioner Didier Reynders
said in a statement.
"This is why EU consumer law now requires that traders
disclose whether their price is personalised through automated
means," he said.
The consumer bodies will monitor Tinder's compliance, with
fines possible for non-compliance.