09:38 AM EDT, 05/14/2025 (MT Newswires) -- Twilio ( TWLO ) said Wednesday it has entered a multiyear partnership with Microsoft ( MSFT ) to develop and deploy conversational artificial intelligence products using Microsoft's ( MSFT ) Azure AI Foundry and Twilio's ( TWLO ) communications tools.

The companies plan to work together on AI services that help automate customer interactions and support live agents, Twilio ( TWLO ) said.

The company said new capabilities include tools for creating AI agents, improving customer service workflows, and analyzing interactions through Twilio's ( TWLO ) platform.

Twilio ( TWLO ) said it also introduced new conversational AI features at its annual flagship event, Signal, including a tool that lets developers build AI voice agents using their preferred language model and a system that extracts insights from voice and text conversations.

Twilio ( TWLO ) said it will showcase its AI tools during Microsoft's ( MSFT ) Build conference later this month.

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