Sept 17 (Reuters) - Uber ( UBER ) is rolling out
features that would allow its drivers to see "verified" badges
on customer profiles and record trips on their smartphones
instead of a dashcam, the ride-hailing firm said on Tuesday.
This is expected to improve safety of drivers and comes
against the backdrop of a 2021-22 safety report by Uber ( UBER ) that
said 31% of sexual assault incidents were reported by drivers
against riders, while 68% were reported against drivers.
From Wednesday, Uber ( UBER ) drivers in the U.S. will be able to see
when a customer has undergone additional verification steps with
a "Verified" rider badge visible during a trip request.
Uber ( UBER ) had launched a pilot program in some cities earlier
this year. Majority of riders there are verified, the company
said and its app received fewer complaints about these customers
from drivers.
The company said it has already blocked about 15,000 rider
accounts with fake names.
Uber ( UBER ) will also allow its drivers to record video and audio
during trips using the front camera on their smartphones,
eliminating the need to invest in a dashcam.
All recordings will be encrypted and stored on the drivers'
devices, and cannot be accessed by them or Uber ( UBER ) unless they send
it to the company for review.
Uber ( UBER ) is also piloting an option where drivers can block a
rider if the driver rates the trip 2 or 3 stars, building on its
existing policy of automatically un-matching drivers with riders
any time drivers rate a ride 1 star.