LONDON, July 30 (Reuters) - A radar-related technical
issue in Britain's air traffic control system disrupted flights
for over four hours at major airports in London and elsewhere on
Wednesday, though the issue was later resolved and departures
were resuming.
"Our systems are fully operational and air traffic capacity
is returning to normal," NATS, the country's air traffic control
provider, said in a post on X.
"Departures at all airports have resumed and we are working
with affected airlines and airports to clear the backlog safely.
We apologise to everyone affected by this issue."
In a later update to Reuters, a NATS spokesperson said it
was a radar-related issue, "which was resolved by quickly
switching to the back up system during which time we reduced
traffic to ensure safety."
The outage, announced by NATS 20 minutes earlier, included
Heathrow Airport, Britain's largest and Europe's busiest.
"Flights at Heathrow have resumed following a technical
issue at the NATS Swanwick air traffic control centre. We are
advising passengers to check with their airline before
travelling," an airport spokesperson said.
Gatwick Airport and Edinburgh Airport also said operations
were resuming.
London City Airport had earlier also reported disruption. It
was not clear exactly how long the outage had lasted.
Ryanair said the disruption lasted for "over four hours" and
caused delays and several diversions, inconveniencing thousands
of passengers.
The Irish low-budget airline said the problem was "utterly
unacceptable" and called for Martin Rolfe, the chief executive
of the air traffic control provider, to resign.
"It is clear that no lessons have been learnt since the Aug
'23 NATS system outage and passengers continue to suffer as a
result of Martin Rolfe's incompetence," Ryanair chief operating
officer Neal McMahon said in a statement.
In August 2023, flights across Britain were disrupted after
the automatic processing of flight plans malfunctioned.
Last year, Britain's aviation regulator said NATS needed to
review its contingency plans for outages after the disruption,
which airline bosses said cost them over 100 million pounds
($133 million) in refunds and compensation.
($1 = 0.7534 pounds)