financetom
Business
financetom
/
Business
/
UK regulator fines Virgin Media $37 million for preventing contract cancellations
News World Market Environment Technology Personal Finance Politics Retail Business Economy Cryptocurrency Forex Stocks Market Commodities
UK regulator fines Virgin Media $37 million for preventing contract cancellations
Jul 7, 2026 11:42 PM

July 8 (Reuters) - British media regulator Ofcom fined

Virgin Media £28 million ($37.38 million) on Wednesday for

repeatedly preventing customers from cancelling contracts over

nearly a three-year period between 2022 and 2024.

Here are some details on the regulator's decision:

* Ofcom said its probe into Virgin Media, a joint venture

between Spain's Telefonica and Liberty Global ( LBTYA )

, uncovered systemic and repeated failings in the

mobile operator's contract termination procedures.

* "Investigation uncovers deliberate call-dropping tactics,

excessive and unnecessary call transfers and putting customers

repeatedly on hold for no reason," the watchdog said.

* The issue lasted from January 2022 to about mid-September

2024.

* Ofcom had imposed a £23.8 million fine on the firm in

December for disconnecting telecare customers during its

programme to migrate customers to digital landlines.

* Virgin Media did not immediately respond to a Reuters

request for comment outside regular business hours.

($1 = 0.7491 pounds)

Comments
Welcome to financetom comments! Please keep conversations courteous and on-topic. To fosterproductive and respectful conversations, you may see comments from our Community Managers.
Sign up to post
Sort by
Show More Comments
Related Articles >
UK regulator fines Virgin Media $37 million for preventing contract cancellations
UK regulator fines Virgin Media $37 million for preventing contract cancellations
Jul 7, 2026
July 8 (Reuters) - British media regulator Ofcom fined Virgin Media £28 million ($37.38 million) on Wednesday for repeatedly preventing customers from cancelling contracts over nearly a three-year period between 2022 and 2024. Here are some details on the regulator's decision: * Ofcom said its probe into Virgin Media, a joint venture between Spain's Telefonica and Liberty Global ( LBTYA...
DYWIDAG Group - Acquisition of Interspan
DYWIDAG Group - Acquisition of Interspan
Jul 7, 2026
Munich, Germany, July 08, 2026 (GLOBE NEWSWIRE) -- DYWIDAG Group (“DYWIDAG”), a leading global provider of geotechnical products, post-tensioning services and stay-cable solution services today announces it has completed the acquisition of Interspan (Holdings) Pty Limited (“Interspan”) a leading provider of post-tensioning and concrete repair & strengthening services in Australia, UK and Europe. Founded in 2006 and headquartered in Sydney...
IG Group plans Jersey holding company under strategic review
IG Group plans Jersey holding company under strategic review
Jul 7, 2026
July 8 (Reuters) - Britain's IG Group ( IGGRF ) on Wednesday proposed establishing a new group holding company incorporated in Jersey as part of its strategic review. ...
BHP iron ore workers threaten first strike in decades at Port Hedland
BHP iron ore workers threaten first strike in decades at Port Hedland
Jul 7, 2026
* First combined union stoppage action in decades at Pilbara * BHP's daily iron ore exports from Port Hedland at $80 mln * Unions, BHP have a scheduled meet on July 14 (Adds details in paragraph 3,6,14-15, updates share price move in paragraph 10) By Melanie Burton MELBOURNE, July 8 (Reuters) - Hundreds of workers at BHP's Port Hedland iron...
Copyright 2023-2026 - www.financetom.com All Rights Reserved