July 8 (Reuters) - British media regulator Ofcom fined
Virgin Media £28 million ($37.38 million) on Wednesday for
repeatedly preventing customers from cancelling contracts over
nearly a three-year period between 2022 and 2024.
Here are some details on the regulator's decision:
* Ofcom said its probe into Virgin Media, a joint venture
between Spain's Telefonica and Liberty Global ( LBTYA )
, uncovered systemic and repeated failings in the
mobile operator's contract termination procedures.
* "Investigation uncovers deliberate call-dropping tactics,
excessive and unnecessary call transfers and putting customers
repeatedly on hold for no reason," the watchdog said.
* The issue lasted from January 2022 to about mid-September
2024.
* Ofcom had imposed a £23.8 million fine on the firm in
December for disconnecting telecare customers during its
programme to migrate customers to digital landlines.
* Virgin Media did not immediately respond to a Reuters
request for comment outside regular business hours.
($1 = 0.7491 pounds)