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UK supermarket Asda 'lost the plot' but is fixable, says chairman
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UK supermarket Asda 'lost the plot' but is fixable, says chairman
Nov 8, 2024 8:50 PM

LONDON, Nov 8 (Reuters) - Asda, Britain's third largest

supermarket, "lost the plot" but can be fixed, its chairman said

on Friday as it reported another slide in sales and warned

measures in last week's budget would cost the company 100

million pounds ($130 million).

The group, majority owned by private equity firm TDR

Capital, said its like-for-like sales fell by 4.8% in the third

quarter to end-September, a slight improvement on the previous

quarter's 5.3% dip but still a major underperformance versus

industry leader Tesco ( TSCDF ) and No. 2 Sainsbury's ( JSNSF ).

"We've slightly lost the plot in terms of giving them

(customers) what they want on a daily basis," chairman Stuart

Rose told Reuters.

"Our stores, they're not as nice as I'd like them to be in

terms of the experience and the visuals. They're not as good as

they should be in terms of the service we give our customers on

availability and we've probably lost a bit of sharpness on

price," the veteran retailer said.

"They are operational things, which any shopkeeper can fix,"

added Rose, who assumed the executive responsibilities of

co-owner Mohsin Issa in September.

He said a 30 million pound investment in more worker hours

had made a difference.

"That's been noticed by our customers," he said, noting a

further 13 million pounds will be invested this quarter.

Analysts say Asda has been hampered by the cost of servicing

the debt it took on when Mohsin and Zuber Issa and TDR Capital

bought 90% of the group from Walmart ( WMT ) in a 6.8 billion

pound deal in 2021. Net debt was 3.8 billion pounds at end-Sept.

Since the deal, Asda's share of the grocery market has

fallen from 14.1% to 12.6%, according to market researcher

Kantar.

Rose said management had been absorbed by a doubling in

store numbers to 1,200 with an expansion into the convenience

market and by a technology migration from Walmart ( WMT ).

He said National Insurance changes would cost Asda 100

million pounds next year and like other retailers warned "it

will probably be inflationary to some degree."

($1 = 0.7714 pounds)

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