LONDON, Nov 8 (Reuters) - Asda, Britain's third largest
supermarket, "lost the plot" but can be fixed, its chairman said
on Friday as it reported another slide in sales and warned
measures in last week's budget would cost the company 100
million pounds ($130 million).
The group, majority owned by private equity firm TDR
Capital, said its like-for-like sales fell by 4.8% in the third
quarter to end-September, a slight improvement on the previous
quarter's 5.3% dip but still a major underperformance versus
industry leader Tesco ( TSCDF ) and No. 2 Sainsbury's ( JSNSF ).
"We've slightly lost the plot in terms of giving them
(customers) what they want on a daily basis," chairman Stuart
Rose told Reuters.
"Our stores, they're not as nice as I'd like them to be in
terms of the experience and the visuals. They're not as good as
they should be in terms of the service we give our customers on
availability and we've probably lost a bit of sharpness on
price," the veteran retailer said.
"They are operational things, which any shopkeeper can fix,"
added Rose, who assumed the executive responsibilities of
co-owner Mohsin Issa in September.
He said a 30 million pound investment in more worker hours
had made a difference.
"That's been noticed by our customers," he said, noting a
further 13 million pounds will be invested this quarter.
Analysts say Asda has been hampered by the cost of servicing
the debt it took on when Mohsin and Zuber Issa and TDR Capital
bought 90% of the group from Walmart ( WMT ) in a 6.8 billion
pound deal in 2021. Net debt was 3.8 billion pounds at end-Sept.
Since the deal, Asda's share of the grocery market has
fallen from 14.1% to 12.6%, according to market researcher
Kantar.
Rose said management had been absorbed by a doubling in
store numbers to 1,200 with an expansion into the convenience
market and by a technology migration from Walmart ( WMT ).
He said National Insurance changes would cost Asda 100
million pounds next year and like other retailers warned "it
will probably be inflationary to some degree."
($1 = 0.7714 pounds)