March 7 (Reuters) - The hack at UnitedHealth's ( UNH )
tech unit has led to uncertainty around when high medical costs
for health insurers will subside as the cyberattack leads to
prolonged delays processing insurance claims, Wall Street
analysts said.
While UnitedHealth ( UNH ) said most of its pharmacy services
operations, which were also taken down in the Feb. 21 attack,
are expected to come back online as early as Thursday, the
company has said its medical claims network will take longer to
be restored.
United's Change Healthcare unit is a vital lynchpin in the
complex U.S. system for making and clearing insurance claims,
connecting providers to not just UnitedHealth ( UNH ) but also to CVS
Health's ( CVS ) Aetna, Elevance, Humana, and
others.
"There could be effects on cash flow and more uncertainty
around medical utilization estimates going forward," said
Morningstar analyst Julie Utterback.
UnitedHealth ( UNH ) and its rivals carefully monitor insurance
claims, targeting to spend as close to 80% or 85% of the
premiums they take in on medical services, as required under the
U.S. Affordable Care Act popularly known as Obamacare.
Wall Street analysts have not yet given an estimate for the
size of a financial impact to UnitedHealth ( UNH ) or other insurers for
the ransomware attack. The company is believed to have paid the
hackers $22 million in cryptocurrency.
Shares of UnitedHealth ( UNH ) and rivals have been under pressure
since late November, when the industry bellwether said a
late-year increase in medical care among older adults had led to
elevated medical costs.
Humana and CVS Health ( CVS ) have said they were not sure how long
the trend of higher costs would last.
Investors had been hoping for evidence that medical services
spending had returned to more normal levels, but the disruption
to claims processing likely means that will be delayed until the
companies report second quarter earnings later this year, said
BofA Global Research analyst Kevin Fischbeck in a research note.
Citi analyst Jason Cassorla said in note on Wednesday that
he "wouldn't be surprised" if new patient healthcare
appointments were impacted by the disruption to the claims
processing system.
Most analysts expect a limited hit to UnitedHealth's ( UNH )
earnings from the hack, given that Change accounted for about
13% of the company's total operating profit. United is expected
to earn $6.69 per share in the first quarter, according to LSEG.
UnitedHealth ( UNH ) has said hackers who identified themselves as
the "Blackcat" hacking gang perpetrated the attack.
Cyberattacks like this tend to be "short-term blips" for the
companies that have been hacked, said Morningstar's Utterback.
"However, the longer this situation drags on and materially
affects its customers' operations, the more impact it will
probably have on UnitedHealth's ( UNH ) reputation and business in the
long run," she said, "including customer switching."