April 22 (Reuters) -
UnitedHealth Group ( UNH ) said on Monday that hackers stole
health and personal data of potentially a "substantial
proportion" of Americans from its systems in February, as the
largest U.S. health insurer scrambles to contain the damage.
The intrusion at its Change Healthcare unit, which
processes about 50% of U.S. medical claims, was one of the worst
hacks to hit American healthcare and caused
widespread disruption in payment to doctors and health
facilities.
The disclosure suggests patients' healthcare information
remains vulnerable. An initial review of the compromised data
showed files with protected health information or personally
identifiable information "which could cover a substantial
proportion of people in America," the company said in a
statement on its website.
That theft on Feb. 21 occurred despite a ransom payment.
"A ransom was paid as part of the company's commitment
to do all it could to protect patient data from disclosure,"
UnitedHealth ( UNH ) Chief Executive Andrew Witty told CNBC on Monday.
"This attack was conducted by malicious threat actors,
and we continue to work with the law enforcement and multiple
leading cybersecurity firms during our investigation."
Hackers usually seek sensitive data such as patient
records, medical histories, or treatment plans for use in
further criminal acts or ransom demands in such breaches.
While a full analysis of the breached data would take
"several months," there is no evidence to suggest that doctors'
charts or full medical histories of individuals were stolen,
UnitedHealth ( UNH ) said. It did not say exactly how many people's data
was stolen, but that it was monitoring online forums where
hackers tend to leak or trade such data packets.
The cybercriminal gang behind the breach, known as AlphV
or BlackCat, has not responded to multiple requests for comment.
Another hacker group posted 22 screenshots on the dark
web for about a week, some of which contained UntiedHealth
customers' protected healthcare and personal data, the company
said, adding it was unaware of any other leaks at this time.
That group, which calls itself Ransomhub,
told Reuters earlier
that a disgruntled affiliate of Blackcat had given it the
data.
Soon after the hack came to light in February, Blackcat
said on its website it had stolen 8 terabytes of sensitive
records from Change Healthcare - only to later delete that
statement without explanation.
"We know this attack has caused concern and been
disruptive for consumers and providers and we are committed to
doing everything possible to help and provide support to anyone
who may need it," UnitedHealth ( UNH ) CEO Witty said in the company
post.