March 20 (Reuters) - UnitedHealth Group ( UNH ) said on
Wednesday its unit Change Healthcare's cloud-based services for
handling medical claims were completely rebuilt and restored,
about a month after a cybersecurity attack on the subsidiary
crippled healthcare in the United States.
Amazon's ( AMZN ) cloud services for two of Change
Healthcare's applications were restored from backups and cleared
by their cybersecurity partners, the insurer said.
Change's Assurance and Relay Exchange are cloud-hosted
applications that rely on authentication services. Assurance is
a medical claims and remittance management software, while Relay
Exchange acts as a clearinghouse which checks insurance claims
for errors.
The services were "completely rebuilt" with the help of
cybersecurity firm Palo Alto Networks ( PANW ) and reviewed by
Google-owned peer Mandiant, the company said, adding these were
being monitored by at least two scanning services.
"We have taken every precaution and safety measure and
implemented several rounds of security protocols - both
internally and with our third-party partners - to ensure
complete confidence in the platform," UnitedHealth ( UNH ) said.
Change Healthcare, which processes about 50% of medical
claims in the U.S. for around 900,000 physicians, 33,000
pharmacies, 5,500 hospitals and 600 laboratories, was breached
on Feb. 21 by a hacking group called ALPHV, also known as
"BlackCat".
With about 1 in 3 U.S. patient records handled by Change's
health technology offerings, the cyberattack sent shockwaves
across the nation's healthcare system and is now under
investigation by the government health department.
UnitedHealth ( UNH ) said on Monday it will start releasing its
medical claims software and it has advanced payments of over $2
billion so far to provide assistance to healthcare providers
financially affected by the hack.
The company had also suspended paperwork required to get
approval for insurance coverage for most outpatient services, as
well as the review of inpatient admissions for government-backed
Medicare Advantage plans, to help those impacted.