CHICAGO, July 31 (Reuters) - Demand for high-end travel
is booming, and U.S. carriers are in a rush to seize on it.
Airlines are adding more comfortable and bigger seats on
their planes to attract customers willing to pay more for a
better travel experience. Some airlines known for low-fare
models like Southwest ( LUV ), Spirit and Frontier
are even shifting away from their traditional business
models to woo them.
Airline executives say consumers have cut their spending on
goods in favor of experiences, with travel their topmost
priority after the COVID-19 pandemic. U.S. carriers are betting
that the travel boom is a multi-year phenomenon and are vying to
grab a bigger slice of the high-end market.
The effort is part of a broader industry strategy to find
high-margin revenue streams to offset rising labor and operating
costs. A survey in May by consulting firm Deloitte found more
travelers were ready to pay for a more comfortable flying
experience than a year ago.
"That segment of passengers is as strong as the industry has
ever seen it," Alaska Airline's Chief Financial Officer
Shane Tackett said in an interview.
Stronger demand for premium cabins helped Alaska post the
highest adjusted pre-tax margin among major carriers in the
second quarter. It also boosted earnings at Delta and
United Airlines.
Alaska has retrofitted its entire regional fleet this year
to add 400,000 premium seats. It now has plans to add 1.3
million premium seats a year to its mainline fleet.
The airline and its regional unit had 326 planes in their
fleet at the end of June.
Last year, Delta said all of its planes would have premium
seats. At United, premium seats per flight in North America are
estimated to increase by 75% by 2026 from 2019.
In all, premium seats at U.S. carriers are expected to
increase by 50% in 2026 from before the pandemic, said Xavier
Smith, director of research at market-research startup
AlphaSense.
There is, however, a risk of airlines becoming too
aggressive, resulting in a supply glut that hurts pricing power.
Airline earnings are already suffering due to excess supply of
seats in the domestic market.
Smith said carriers must introduce capacity slowly to
protect their pricing power.
The success of the premium strategy also depends on
reliability. Delta CEO Ed Bastian last year said it was the
central tenet of the airline's playbook to attract travelers
willing to pay for something other than just a seat.
But analysts say the Atlanta-based airline's recent flight
disruptions, following a global cyber outage, have dented its
premium brand image. Delta declined to comment.
Similarly, JetBlue's ( JBLU ) earnings are languishing
despite its premium offerings. Brett Snyder, an airline analyst
who runs the popular industry blog Cranky Flier, attributed it
to the New York-based carrier's operational challenges.
On Tuesday, JetBlue ( JBLU ) said operational reliability is a top
priority for its customers and an essential element of the
company's strategy to return to sustained profitability.
"If airlines think they can get away with running a poor
operation, they're mistaken," Snyder said.