May 13 (Reuters) - The U.S. Consumer Financial
Protection Bureau has canceled a 2023 settlement with the
financing arm of Toyota ( TM ) over allegations the auto giant
illegally steered thousands of consumers into costly and
unwanted product bundles, according to documents published by
the agency.
The CFPB also specifically waived requirements that Toyota
Motor Credit Corp pay tens of millions of dollars in
refunds and redress to allegedly harmed consumers, according to
an order.
The agency did not immediately respond to a request for
comment, and the order dated Monday did not provide a reason for
the decision.
However, Toyota ( TM ) said it welcomed the CFPB's action and was
committed to "doing the right things" for Toyota ( TM ) buyers.
"We will continue to enhance our practices to deliver the
best possible customer experiences," the company said in a
statement.
In 2023, the CFPB ordered Toyota ( TM ) to pay a $12 million
penalty and $48 million to car buyers who had been harmed since
2016.
According to the CFPB, thousands of borrowers complained
that dealers lied about whether "add-on" products offering
protection for things such as damage, theft or out-of-warranty
coverage were mandatory, or that Toyota ( TM ) rushed the paperwork so
buyers would not realize how much they were paying.
The regulator said Toyota Motor Credit made it "extremely
cumbersome" to cancel the bundles, including by routing more
than 118,000 borrowers to a hotline where agents were instructed
to dissuade cancellations, and often failed to provide refunds.
The 2023 settlement had been due to last five years.