Aug 14 (Reuters) - The U.S. Federal Trade Commission on
Wednesday finalized a ban on companies knowingly buying or
selling fake online reviews, giving the agency the power to levy
fines against the shadowy practice.
The ban covers trafficking in fake reviews, whether by
non-existent customers, company insiders or artificial
intelligence. It also prohibits buying and selling fabricated
views or followers on social media, and using intimidation
tactics to remove negative reviews.
The FTC can seek a maximum penalty of up to around $51,744
per violation.
"Fake reviews not only waste people's time and money, but
also pollute the marketplace and divert business away from
honest competitors," FTC Chair Lina Khan said in a statement.
The rule does not require platforms that simply publish
consumer reviews to verify their veracity.
Teresa Murray, a consumer advocate at U.S. Public Interest
Research Group, said the rule is an important protection for
online shoppers, 90% of whom base purchase decisions in part on
reviews.
"We hope this puts fear in companies so they do the right
thing, even if it's just because they're afraid of the
consequences," Murray said.