WASHINGTON, Nov 5 (Reuters) - A group of two dozen U.S.
House Democratic lawmakers asked Delta Air Lines ( DAL ) CEO Ed
Bastian on Wednesday to answer questions about whether it will
use generative artificial intelligence to help set ticket
prices.
The lawmakers, including Jesus "Chuy" Garcia, Jerrold
Nadler, Alexandria Ocasio-Cortez and Dan Goldman, in a letter
seen by Reuters asked Delta to disclose if it will deploy AI to
boost prices through "individualized, surveillance-based price
discrimination."
Delta said Wednesday "there is no fare product Delta has
ever used, is testing or plans to use that targets customers
with individualized offers based on personal information or
otherwise."