WASHINGTON, April 23 (Reuters) - The U.S. Transportation
Department is finalizing on Tuesday new rules that require
upfront disclosure of airline fees and mandate refunds for
delayed baggage or inoperative services like onboard Wi-Fi.
The rules, which were nearly three years in the works, will
require airlines and ticket agents to tell consumers upfront
about baggage or change and cancellation fees. The department
said consumers are expected to save $543 million annually in
excess airline fees.
The new rules require airlines and ticket agents to disclose
extra service fees alongside the full fare, the first time fare
and schedule information is displayed online.
The government will also require airlines to refund baggage
fees if bags are not delivered within 12 hours of domestic
flights arriving or 15 to 30 hours of their international flight
arrivals, as well as for services that do not work or are not
provided. Airlines must promptly and automatically issue refunds
if flights are canceled.
"Airlines should compete with one another to secure
passengers' business-not to see who can charge the most in
surprise fees," said U.S. Transportation Secretary Pete
Buttigieg.
Airlines for America, a trade group representing major
carriers, said airlines "offer transparency and vast choice to
consumers from first search to touchdown. U.S. airlines are
committed to providing the highest quality of service, which
includes clarity regarding prices, fees and ticket terms."
In May, President Joe Biden said USDOT was writing new rules
to require airlines to compensate passengers with cash for
significant flight delays or cancellations when the carriers are
responsible. But almost a year later, USDOT has still not issued
a formal proposal.
Airlines will be required to explain fee policies before
ticket purchases and share fee pricing and policies with other
companies that display fares.
Under the new rules, airlines will be required to tell
consumers seats are guaranteed and passengers need not pay seat
selection fees. Carriers are prohibited from advertising
promotional discounts that do not include mandatory
carrier-imposed fees.
Last month, a U.S. Senate Committee said it was stepping up
its investigation into billions of dollars in yearly airline
fees, noting between 2018 and 2022, total revenue across major
U.S. airlines from baggage fees increased from $4.9 billion to
$6.8 billion.