ARLINGTON, Virginia April 24 (Reuters) - The U.S.
Transportation Department finalized new rules Wednesday
requiring upfront disclosure of airline fees and mandates quick
cash refunds for canceled flights, as well as for delayed
baggage or inoperative services like onboard Wi-Fi.
The rules, which were nearly three years in the works, will
require airlines and ticket agents to tell consumers upfront
about baggage or change and cancellation fees. The department
said consumers are expected to save $543 million annually in
excess airline fees.
President Joe Biden has repeatedly heaped criticism on the
airline industry over the last two years.
"Too often, airlines drag their feet on refunds or rip
folks off with junk fees," Biden said Wednesday, arguing the new
mandate will ensure "automatic refunds to passengers when
they're owed, and protect them from surprise fees."
The new rules require airlines and ticket agents to disclose
extra service fees alongside the full fare, the first time fare
and schedule information is displayed online.
The refund rules apply to cancelled flights by carriers
regardless of the reason including if it is because of weather.
But passengers are not entitled to refunds if they are rebooked
and travel on another flight
The government will also require airlines to refund baggage
fees if bags are not delivered within 12 hours of domestic
flights arriving or 15 to 30 hours of their international flight
arrivals, as well as for services that do not work or are not
provided. Airlines must promptly and automatically issue refunds
if flights are canceled.
Transportation Secretary Pete Buttigieg said passengers are
supposed to get refunds for canceled flights but the new rules
make clear they must get cash within seven days -- not vouchers.
"No more defaulting to vouchers or credits," Buttigieg said at
an event at Reagan National Airport outside Washington.
Airlines for America, a trade group representing major
carriers including American Airlines ( AAL ), Delta Air Lines ( DAL )
and United Airlines, said carriers "offer
transparency and vast choice to consumers from first search to
touchdown. U.S. airlines are committed to providing the highest
quality of service, which includes clarity regarding prices,
fees and ticket terms."
In May, Biden said USDOT was writing new rules to require
airlines to compensate passengers with cash for significant
flight delays or cancellations when the carriers are
responsible. But almost a year later, USDOT has still not issued
a formal proposal.
Under the new rules, airlines will be required to tell
consumers seats are guaranteed and passengers need not pay seat
selection fees. Carriers are prohibited from advertising
promotional discounts that do not include mandatory
carrier-imposed fees.
USDOT is also requiring airlines to issue vouchers or
credits to consumers restricted from travel due to a serious
communicable disease.