WASHINGTON, Sept 5 (Reuters) - The U.S. Transportation
Department (DOT) said on Thursday it is opening an inquiry into
the four largest U.S. air carrier rewards and frequent flyer
programs to ensure consumers do not face unfair, deceptive, or
anticompetitive practices.
Transportation Secretary Pete Buttigieg sent letters to
American Airlines ( AAL ), Delta Air Lines ( DAL ), Southwest
Airlines ( LUV ) and United Airlines, ordering them to
provide records and submit reports answering detailed questions
on their rewards programs.
The department is reviewing how consumers are "impacted by
the devaluation of earned rewards, hidden or dynamic pricing,
extra fees, and reduced competition and choice."
Reuters first reported in December that DOT had begun
scrutinizing the frequent flyer programs of major U.S. airlines
for potential deceptive or unfair practices.
DOT and the Consumer Financial Protection Bureau held a
public hearing in May on airline loyalty programs, while some
lawmakers have also scrutinized the programs.
Buttigieg said the department is seeking "more specific data
to better understand the largest rewards programs and identify
potential competition or consumer protection issues or risks."
U.S. airline frequent flyer programs have tens of millions
of members and along with co-branded credit cards generate
billions in revenue annually.
Delta, which said in 2020 it had more than 100 million
frequent flyer members, added 8.5 million members in 2022.
Southwest Airlines ( LUV ) said its flexible rewards program
benefits has resulted in the carrier doubling the industry
average of seats booked with points, while the other carriers
declined or did not immediately comment.
Trade group Airlines for America said U.S. airlines are
transparent about frequent flyer programs "and policymakers
should ensure that consumers can continue to be offered these
important benefits."