WASHINGTON, Dec 4 (Reuters) - The head of a U.S. Senate
panel harshly criticized rising airline fees for luggage and
seat assignments, saying carriers are looking for new ways to
extract more money from passengers.
Senator Richard Blumenthal, who chairs the Permanent
Subcommittee on Investigations, is convening a hearing Wednesday
titled "The Sky's the Limit -- New Revelations About Airline
Fees" with American Airlines ( AAL ), United Airlines
Delta Air Lines, Spirit Airlines ( SAVEQ ) and Frontier
executives testifying.
"Airlines these days view their customers as little more
than walking piggy banks to be shaken down for every possible
dime," Blumenthal said in prepared remarks.
A report released by Blumenthal last week disclosed the five
airlines collectively earned $12.4 billion in revenue from seat
fees between 2018 and 2023.
Blumenthal's panel spent a year investigating, finding
carriers are increasingly using algorithms to set fees and said
some carriers may be avoiding federal transportation excise
taxes by labeling some charges as nontaxable fees.
Carriers are working on customer-specific pricing "to
discriminate against passengers, and to raise fares and fees for
consumers the airline believes will pay more," Blumenthal said.
Airlines say the fees are transparent and they need to offer
consumers choices while they face rising costs.
American Airlines ( AAL ) vice chair Stephen Johnson will tell
senators legacy carriers need to "appeal to the most
budget-conscious customers ... The intense competition in the
industry required us to design our product offerings very
deliberately."
Delta executive Peter Carter said in written testimony the
airline's goal is "to provide options and value for every
customer... Fee practices that erode the trust and loyalty of
our customers are not in our best interests."
Blumenthal's committee found budget carriers Frontier and
Spirit paid $26 million to gate agents and others between 2022
and 2023 to catch passengers not paying for bag fees or having
oversized items.
Frontier personnel can earn $10 for each bag passengers must
check at the gate, the report said. Frontier CEO Barry Biffle
defended the practice, telling Reuters passengers who were
trying to evade paying were shoplifting.
Earlier this year, airlines sued to block the U.S.
Transportation Department's new rule on upfront fee disclosure,
while carriers in 2018 successfully lobbied against bipartisan
legislation to mandate "reasonable and proportional" baggage and
change fees.