WASHINGTON, June 9 (Reuters) - The U.S. State Department
will use an artificial intelligence chatbot to help it select
the people who will perform annual reviews of promotions and
moves, according to a cable issued Monday and reviewed by
Reuters.
The cable said that StateChat, an in-house chatbot which
works using technology from Palantir ( PLTR ) and Microsoft, will be
employed to pick foreign service officers for participation on
the Foreign Service Selection Boards, the annual evaluation
panels which decide whether and how to promote and shuffle
around State Department employees.
In a statement, a department spokesperson said the
evaluations themselves "will not be done by AI."
The boards, whose role is governed by the 1980 Foreign
Service Act, play a critical role in the State Department's
personnel promotion decisions, managing the annual process by
which diplomats and others jump from one professional grade to
the next. By statute, the boards are meant to include "a
substantial number of women and members of minority groups."
The State Department has been using StateChat since last year to
transcribe notes, draft emails, and analyze diplomatic cables.
Last week the agency's acting chief data and AI officer, Amy
Ritualo, told a Palantir ( PLTR ) conference that StateChat had about
40,000 users across her agency. The program's role in the human
resources process, however, has not previously been disclosed.
Last month the State Department abruptly postponed the
boards, and previously selected members received emails saying
their services were no longer required.
Monday's cable said that StateChat's technology would
instead be used to "perform unbiased selection" for the boards
based on employees' internally adjudicated skill codes and
grades. That list would then be screened - for example for
disciplinary and security issues - before being used to create
the panels. There was no mention of female or minority
representation.
President Donald Trump's administration has repeatedly
attacked what Republicans refer to as "DEI," a catch-all term
covering work protecting civil rights, fighting discrimination,
and boosting diversity.
The American Foreign Service Association, which represents
State Department employees, did not directly comment on the use
of AI but said it was seeking clarification from agency
leadership about how it intends to comply with its legal
obligations around women and minority group representation.
Palantir ( PLTR ) and Microsoft didn't immediately return messages.
Although the deployment of AI by officials precedes Trump's
reelection in 2024, his administration has aggressively expanded
its use since his return to power. Last month Reuters reported
that tech tycoon Elon Musk's U.S. DOGE Service was expanding its
use of the AI chatbot Grok across the U.S. federal government.
In April, Reuters reported that Trump administration officials
had told some U.S. government employees that DOGE was using AI
to monitor at least one federal agency's communications for
hostility to the president.