June 17 (Reuters) - The U.S. government sued Adobe
on Monday, accusing the Photoshop and Acrobat maker of
harming consumers by concealing hefty termination fees in its
most popular subscription plan, and making it difficult to
cancel subscriptions.
In a complaint filed in the San Jose, California,
federal court, the Federal Trade Commission said Adobe buries
the fees, which sometimes reach hundreds of dollars, and other
important terms in its "annual paid monthly" subscription plan
in the fine print, or behind textboxes and hyperlinks.
According to the complaint, Adobe calculates early
termination fees as 50% of the remaining payments when consumers
cancel in their first year.
The FTC also said Adobe forces subscribers who want to
cancel online to navigate unnecessarily through numerous pages,
while those canceling by phone are often disconnected, are
forced to repeat themselves to multiple representatives, and
encounter "resistance and delay" from those representatives.
Two Adobe executives are also defendants: David Wadhwani,
the president of digital media business, and Maninder Sawhney, a
senior vice president in digital sales.
"Adobe trapped customers into year-long subscriptions
through hidden early termination fees and numerous cancellation
hurdles," Samuel Levine, director of the FTC consumer protection
bureau, said in a statement. "Americans are tired of companies
hiding the ball during subscription signup and then putting up
roadblocks when they try to cancel."
Adobe, based in San Jose, did not immediately respond to
requests for comment. It said in December it had been
cooperating with an FTC probe
into its subscription models.
Subscriptions accounted for $4.92 billion, or 95%, of
Adobe's $5.18 billion of revenue in the
quarter ending March 1
.
The FTC accused Adobe of violating the Restore Online
Shoppers' Confidence Act, a 2010 federal law barring merchants
from imposing charges, including for automatic subscription
renewals, unless they clearly disclose material terms and obtain
consumers' informed consent.
Monday's lawsuit seeks civil penalties, an injunction
against further wrongdoing, and other remedies.
The case is U.S. v. Adobe Inc ( ADBE ) et al, U.S. District
Court, Northern District of California, No. 24-03630.