July 9 (Reuters) - The top U.S. watchdog for consumer
financial protection said Tuesday it would fine Ohio lender
Fifth Third Bank $20 million for allegedly opening fake
customer accounts and forcing auto insurance on consumers who
already had coverage, among other allegations.
The U.S. Consumer Financial Protection Bureau also said it
would order Fifth Third to pay redress to about 35,000 harmed
consumers, including 1,000 who had their cars repossessed, and
ban the bank from using sales practices the agency said act as
an incentive to commit fraud.
A company representative did not immediately respond to a
request for comment.
"The CFPB has caught Fifth Third Bank illegally loading up
auto loan bills with excessive charges, with almost 1,000
families losing their cars to repossession," CFPB Director Rohit
Chopra said in a statement.
According to the CFPB, Fifth Third charged millions in
illegal fees and triggered auto repossessions between 2011 and
2020 after forcing borrowers into unnecessary and duplicative
insurance coverage of no value.
In a second action announced Tuesday, the CFPB said it was
moving to resolve a 2020 lawsuit against Fifth Third alleging
that bank sales strategies resulted in the creation of phony
customer accounts.
Fifth Third must pay a $5 million fine for the alleged auto
insurance-related violations and, pending a judge's order,
another $15 million for opening unauthorized accounts.
Tuesday's announcement follows two CFPB enforcement actions
against Fifth Third in 2015 over allegations of discriminatory
auto loan pricing and illegal credit card practices.