BRUSSELS, Sept 12 (Reuters) - Videogame companies Epic
Games, Electronic Arts ( EA ), Roblox ( RBLX ) and four others
were hit with an EU consumer complaint on Thursday accusing them
of misleading gamers into spending money.
The move came amid rising concerns about children turning
into gaming addicts, with some parents claiming videogame makers
intentionally designed products that caused them to become
addicted to games.
The European Consumer Organisation (BEUC) and 22 of its
members across Europe including in France, Germany, Italy and
Spain filed a complaint on Thursday with the European Commission
and the European Network of Consumer Authorities.
"BEUC's members have identified numerous cases where gamers
are misled into spending money. Regulators must act, making it
clear that even though the gaming world is virtual, it still
needs to abide by real-world rules," BEUC Director General
Agustin Reyna said in a statement.
"Today, premium in-game currencies are purposefully tricking
consumers and take a big toll on children. Companies are well
aware of children's vulnerability and use tricks to lure younger
consumers into spending more," he said.
The complaint also targets Microsoft's ( MSFT ) Activision
Blizzard, Mojang Studios, Supercell, which is majority-owned by
China's Tencent ( TCTZF ), and French peer Ubisoft.
The associations said they were concerned that consumers,
especially children, could not see the real cost of digital
items, leading them to over-spend, and that consumers were often
denied their rights when using premium in-game currencies.
Video Games Europe, whose members include Epic Games,
Roblox ( RBLX ), Activision Blizzard, Electronic Arts ( EA ), Supercell and
Ubisoft, said the purchase of in-game currencies is a
well-established practice and well understood by players.
"Our members always respect European consumer laws in how
they offer these purchases," the lobby group said in a
statement.
"The PEGI Code of Conduct requires developers to ensure that
the real-world cost is clear and unambiguous at the point of
purchase of the in-game currency," it said, referring to the
Pan-European Game Information code.
Roblox ( RBLX ) referred to the Video Games Europe statement. The
other companies did not immediately respond to requests for
comment.