NEW YORK, March 26 (Reuters) - A federal judge ruled on
Tuesday that Walmart ( WMT ) can end its credit card partnership
with Capital One early because the bank failed to
provide the required level of customer service.
U.S. District Judge Katherine Polk Failla in Manhattan said
the terms of a 2018 agreement making Capital One the exclusive
issuer of Walmart ( WMT )-branded credit cards in the United States
"clearly dictate" that Capital One's "repeated customer service
failures" entitled Walmart ( WMT ) to end their relationship.
Capital One, based in McLean, Virginia, said it disagreed
with the decision and was evaluating its right to appeal.
Walmart ( WMT ), based in Bentonville, Arkansas, said it was pleased
with the decision.
The world's largest retailer had accused Capital One of
being too slow to post many transactions to cardholders'
accounts, and failing to promptly replace many lost cards.
The problems were uncovered in late 2022 and early 2023.
Walmart ( WMT ) said it could end the partnership if Capital One
failed to meet any of 13 "critical" customer service standards
at least five times in a 12-month period.
Capital One said the retailer could invoke that right only
if it failed any single critical standard at least five times.
In a heavily redacted decision that reads like a grammar
lesson, including the meanings of "a" and "an" and the adverbial
phrase "five or more times," Failla said the agreement's "plain
and unambiguous" terms favored Walmart's ( WMT ) view.
She said Capital One's interpretation would leave Walmart ( WMT )
powerless even if the bank failed all 13 customer service
standards four times a year - 52 failures in all -for 10 years,
a position Walmart ( WMT ) called "patently absurd."
Failla directed both companies to advise by April 19 how to
resolve their remaining claims and counterclaims.
The lawsuit began in April 2023. Capital One agreed last
month to buy credit card rival Discover Financial Services ( DFS )
in an all-stock transaction valued at $35.3 billion.
The case is Walmart Inc ( WMT ) et al v Capital One NA, U.S.
District Court, Southern District of New York, No. 23-02942.