May 29 (Reuters) - Walmart ( WMT ) said on Wednesday
that a technical issue in mid-March resulted in the retailer
overcharging customers at some stores in the United States.
Bloomberg News, which first reported the incident, said
Walmart ( WMT ) suffered a technical glitch on March 19 that prevented
price data from flowing to self-checkout kiosks at 1,600 stores.
The issue lasted for days and resulted in the company
overcharging customers on thousands of items including food,
clothes and appliances, the report said.
A spokesperson for Walmart ( WMT ), which operates more than 5,000
stores in the United States, said in an email that once it
discovered the problem it focused on affected customers.
"We've made it a priority to refund customers who were
overcharged, and we did not take action on the undercharges with
our customers," the spokesperson, Mischa Dunton, said.
Walmart ( WMT ) did not respond to Reuters' questions on the number
of products impacted or the amount of dollars that shoppers
overpaid. It also did not disclose how many stores were
impacted.
In January, Walmart ( WMT ) agreed to pay $45 million to settle a
class-action lawsuit in Florida alleging it overcharged shoppers
for bags of citrus fruit and some meat, poultry and seafood
products sold by weight. The company denied any wrongdoing.
Since the pandemic, Walmart ( WMT ) has invested billions of dollars
in upgrading its stores and the underlying technology that
powers thousands of its retail operations. In October last year,
it said it would invest $9 billion in U.S. stores including
adding more self-checkout options.
It has not always gone smoothly. In February, the Wall
Street Journal reported Walmart ( WMT ) suffered an outage where
thousands of registers were not able to process transactions,
while Bloomberg reported on Wednesday the company also endured a
glitch with its photo and vision centers earlier this year.