June 7 (Reuters) - Yelp can pursue a lawsuit
accusing a reputation management company of fraudulently
advertising its ability to remove "bad" reviews from the
business review website.
In a decision late Thursday night, U.S. District Judge
William Alsup in San Francisco said Yelp can pursue trademark
infringement and unfair competition claims against ReviewVio,
which operates as Dandy.
Yelp said ReviewVio's ads, which include the Yelp logo,
harmed its reputation by suggesting that businesses could pay
for artificially inflated star ratings.
This allegedly undercut honest businesses that will not pay
to remove negative reviews, and undermined the usefulness of
Yelp's website to consumers.
Yelp also said it lost ad revenue from businesses that paid
for "review gating," which the company prohibits, or incorrectly
believed that Yelp endorsed the practice.
In a 27-page decision, Alsup said Yelp sufficiently alleged
that ReviewVio's conduct could cause confusion about the
companies' relationship.
"The allegations make plausible that ReviewVio's alleged
marketing influences (businesses') choice to purchase Yelp's ad
services, ReviewVio's review management services or no services
to promote themselves at all - believing the game rigged," he
wrote.
Alsup said Yelp can seek damages for ReviewVio's alleged
misrepresentations to businesses, but not to consumers.
In seeking a dismissal, ReviewVio said there was no evidence
of confusion, or that it "partook in any sort of immoral or
unethical behavior."
Lawyers for ReviewVio had no immediate comment.
James Daire, associate legal director at Yelp, said the San
Francisco-based company was pleased with the decision.
"The court has recognized the harm caused by practices like
review gating, which deceptively cultivates positive reviews on
public platforms and diverts criticisms to private channels," he
said
The case is Yelp Inc ( YELP ) v ReviewVio Inc, U.S. District Court,
Northern District of California, No. 23-06508.