Several customers of Bandhan Bank faced issues accessing internet banking and online services after the bank went live with an upgraded system after a three-day scheduled migration to a new platform. Customers took to social media to raise concerns about being unable to use banking services even after the three-day scheduled maintenance break that Bandhan Bank took.

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A user by the name of Prateek, on microblogging site X, said, “why doesn’t your app ever work? Even after the monstrous downtime of 3 days still unable to login to your application! Pathetic by any standards. @RBI.”

Hey @bandhanbank_in why doesn’t your app ever work? Even after the monstrous downtime of 3 days still unable to login to your application! Pathetic by any standards. @RBI

— Prateek (@iamprateek1) October 3, 2023

The bank stated that it had successfully completed the migration of its Core Banking System and Internet Banking to a new platform on October 03, 2023 in an exchange disclosure early on Tuesday morning.

However, users have continued to complain about disruptions.

@bandhanbank_in after being non operational for the last 3 days, and even after ensuring that the netbanking would be working after 8:00 AM today. The netbanking portal is still not working. Disappointing.

— Hitesh Rathi