AI-native platform processes 10 billion events and delivers 400 million decisions each day, helping Fortune 500 clients power real-time customer personalization

PALO ALTO, Calif.--(BUSINESS WIRE)--

Auxia, the Agentic Customer Journey Orchestration Platform built to help marketers curate AI-powered, hyper-personalized customer experiences, today announced it has delivered 100 billion cumulative decisions on behalf of its customers.

The milestone reflects a broader market shift: marketing teams at large enterprises are moving beyond generative AI pilots and deploying autonomous systems that directly drive revenue. Auxia’s platform of AI agents now powers 400 million autonomous decisions each day — selecting content, optimizing timing, and determining next-best actions for individual users across channels like web, app, email — while processing 200 petabytes of first-party data annually.

Customer Impact

Auxia’s growth is anchored in measurable business outcomes for its customers. In 2025:

A single enterprise deployment generated $12 million in incremental revenue impact within its first year on the platform.

Customers saw click-through rates increase 5x and cross-sell lifetime value rise 84% compared to prior rules-based systems, with implementations completed in weeks, not months.

One customer achieved a 50x increase in new sign-ups after replacing a rules-based personalization stack with Auxia’s agent-driven approach.

Major Customer Wins: Secured and expanded partnerships with Fortune 500, Global 2000, and industry leaders in media, SaaS, insurance, mobile and entertainment. The expanded client roster now includes leaders such as Atlassian, Assurant, The Guardian, Comcast, Mercari, MUFG and NTT Docomo.

“Enterprise leaders are replacing rigid, rules-based marketing stacks with intelligent agents that optimize customer value in real time. One hundred billion decisions is not just a scale milestone — it is proof that agentic AI delivers measurable top-line impact, not just operational efficiency.”

— Sandeep Menon, Co-Founder and CEO, Auxia

Product Innovation & Scale

Auxia delivered a steady cadence of product breakthroughs in 2025, transforming what marketing teams can do with autonomous AI:

New Analyst agent and AI-Native UX: Launched a new Analyst agent capable of converting complex campaign data into natural language revenue insights, effectively giving every marketer a dedicated data scientist.

AI-native interface: Introduced a unified interface that brings decisioning, content generation, and insights into a single view, enabling marketing teams to manage AI-driven campaigns without technical resources.

Infrastructure Scale: Scaled the platform to handle over 10 billion events per day, with peak loads of 15,000 queries per second, a 3x increase in capacity since early 2025.

Growth and Momentum

Fueled by a strengthened team and deepening customer adoption, Auxia scaled rapidly across key dimensions of the business:

Rapid Adoption & Expansion: Customers deployed Auxia across more teams, channels, and use cases, growing monthly decisions per customer 6x YoY and generating a robust 176% net dollar retention (NDR) rate.

Team and Leadership: Quadrupled headcount year-over-year, with several key hires: Rich Anstett joined Auxia as its new Chief Revenue Officer, bringing 25 years leading global GTM teams across high-growth SaaS and enterprise software, including CRO roles at SmartRecruiters and Culture Amp. Other leaders include Yoshi Tsugu, who oversees Auxia’s presence in Japan; Eric Barbour, the new VP of Product Marketing; product manager Prinka Wadhwa; and engineering leads Nagaraj Hatti and Siddardha Garimella.

Global Footprint: Expanded operations to serve a growing international customer base, with offices now established in Palo Alto, Tokyo, and Bangalore.

The company's momentum follows a $23.5 million Series A round led by VMG Technology Partners a year ago, which funded accelerated product development and enterprise go-to-market expansion.

“CMOs can finally achieve excellence in customer lifetime value. Auxia's ability to scale autonomous, 1:1 decisioning across billions of customer interactions is exactly the kind of capability shift we backed them to deliver.”

— Indy Guha, General Partner at VMG Technology Partners

About Auxia

Auxia is an agentic marketing platform that autonomously determines the best experience for every customer, orchestrating cross-channel, real-time journeys across web, app, email, and SMS while optimizing for business goals like activation, retention, cross-sell, and lifetime value. Generating individual customer decisions at enterprise scale, Auxia has delivered over 100B decisions and processes over 400MM daily for Fortune 500 and global leaders like Atlassian, Comcast, and Assurant. Founded by former engineers and growth leaders at Google and Meta, Auxia is headquartered in Palo Alto and backed by VMG Technology Partners, MUFG Innovation Partners, Incubate Fund, Vela Partners, and Stage 2 Capital. Learn more at auxia.io.

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Source: Auxia