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CDK cyber outage hits US auto dealers second day in a row
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CDK cyber outage hits US auto dealers second day in a row
Jun 20, 2024 1:37 PM

June 20 (Reuters) - A cyber outage at retail technology

and software provider CDK entered its second consecutive day on

Thursday, impacting automobile dealers across the United States,

the affected companies said.

"The CDK outage is impacting automotive dealerships across

the U.S. and Canada, including a portion of BMW Group dealers,"

a spokesperson for BMW North America told Reuters.

CDK told Reuters it was working to reinstate its services

and get its dealers back to business "as quickly as possible".

The company, which provides software to car dealerships,

briefly shut down all its systems on Wednesday, saying it was

investigating a cyber incident.

CDK did not disclose the number of dealerships that were

affected in its statement. But according to the company's

website, it works with more than 15,000 retail locations across

North America.

"Dealers are very committed to protecting their customer

information and are actively seeking information from CDK to

determine the nature and scope of the cyber incident so they can

respond appropriately," the National Automobile Dealers

Association said.

Privately owned vehicle dealer Holman also said the outage

had impacted its phone system.

Investment firm Brookfield Business Partners ( BBU ) bought CDK in

April 2022 for $6.41 billion in a cash deal, taking the last

major publicly traded provider of software to auto dealers and

manufacturers private.

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