One agentic workforce automates the entire patient journey — 63% faster than human agents, 89% drop in staff workloads, with 86% less training time

ATLANTA, Aug. 12, 2026 /PRNewswire/ -- Clearwave's AI agents automate the entire patient journey, answering phone calls, scheduling, checking patients in, verifying eligibility, collecting payments and handling communication — on one end-to-end agentic platform. With today's launch of its unified AI Patient Engagement Platform, Clearwave moves patient engagement past a decade of fragmented solutions toward a single agentic workforce that automates the work, rather than software that simply helps staff work faster.

That distinction is why Clearwave clients eliminate the most administrative work of any patient engagement platform. One platform replacing as many as ten point solutions removes integration gaps, consolidates vendors, unifies data and lowers the administrative burdens that make patient engagement expensive to manage.

The launch is backed by a multi-million-dollar investment in AI product development, accelerating Clearwave's roadmap to fuel automated outcomes for customers across every step of the patient journey.

One Platform: AI Agents that Deliver Practice ROI Today

The AI Patient Engagement Platform deploys a coordinated workforce of eight AI agents to absorb the administrative work that traditionally falls on administrative staff. Each agent is delivered through Clearwave, with deep practice management system and EHR integrations that keep data flowing where practices need it:

Voice Agent: Answers inbound phone calls, books, confirms, cancels and reschedules appointments.

Scheduling Agent: Fills the schedule via phone, online, Google and call center.

Eligibility Agent: Runs real-time checks across 900+ payers, automating verification.

Clinical Intake Agent: Ensures clinical data collection prior to patient arrivals.

Pre-Registration Agent: Captures demographics and consents before the visit.

Check-In Agent: Automates check-in in under two minutes.

Payments Agent: Collects co-pay, past-due balances and credit card surcharge fees.

Outreach Agent: Informs patients, keeps schedules full and drops no-shows.Proven Impact at Scale

Healthcare organizations using the Clearwave AI Patient Engagement Platform see measurable results across operations, revenue and staffing:

63% Faster call resolutions, enable lower average call handle time than the four-minute average for a human call center agent.

33% Drop in call center costs, lets agents automate routine calls and allows staff to engage with more complex inquiries.

89% Drop in staff workloads, frees front-office teams from repetitive administrative work.

50% Reduction in no-show rates, keeps provider schedules full and maximizes revenue.

154% Boost in collections, supports industry leading denial rates of