JERSEY CITY, N.J., Oct. 9, 2025 /PRNewswire/ -- Fexa, the only flexible and AI-forward facilities and HVAC/R management platform, today announced the launch of FexaAI, an embedded intelligence layer designed to help multi-site operators reduce downtime, cut vendor rework, and manage smarter at scale. Purpose-built for operators in retail, grocery, and restaurant industries, FexaAI transforms work order creation with natural language, ensuring cleaner tickets, faster fixes, and measurable cost savings.

The announcement follows Fexa's Executive AI Forum in New York City, where senior executives from leading brands gathered to separate AI hype from reality and explore practical applications already improving outcomes in facilities management. The event underscored Fexa's role as the sector's AI leader and its commitment to innovation grounded in real-world results.

"Fexa's leadership in AI is undeniable," said Faith Espinoza, Director of Facilities for Industrious. "This event focused on real, actionable use cases, not theory, and the candid peer exchanges made it even more valuable. I'm leaving with big ideas on how to elevate facilities from a 'cost center' to a true business driver. As a customer, I was especially proud to see it all hosted at Industrious's incredible PENN 1 Worklife location."

"The NYC Executive Forum was unlike anything else I've attended. Fexa's AI leadership was front and center, and there were so many smart voices in one room. We were all working together to redefine what facilities can deliver for the business," said Fexa customer, Endri Gina, Director of Global Real Estate, Development & Facilities for Gopuff.

The Sidekick Facilities Teams Desperately Needed

Facilities teams today are stretched thin. Vendor performance varies, costs are rising, and legacy CMMS platforms still rely on manual, error-prone processes. FexaAI addresses these challenges by embedding AI directly into the workflows that matter most.

"We're excited to be among the first to go live with the FexaAI Work Order Agent to simplify processes for our store teams and give our facilities managers valuable time back," said Brian Diehl, Project Manager of Maintenance, Real Estate & Construction for Bath and Body Works. "The zero-training, natural language interface makes adoption seamless, while the built-in intelligence reduces the back-and-forth of triaging tickets. It's an ideal solution for cutting downtime, reducing rework, and helping both our field and corporate teams focus on higher-value work."

Launching with the FexaAI Work Order Agent, teams can submit issues in plain English. The system automatically prompts for missing details, applies location-specific context, and routes each ticket to the right vendor the first time. The result: fewer callbacks, less downtime, zero training required and store teams that are actually happy to use it.

Unlike bolt-on dashboards or experimental AI pilots, FexaAI is now embedded into the most powerful, agile workflow engine for multi-site companies. The platform also protects all data, aligning with enterprise privacy and security requirements. Designed for operators with hundreds or thousands of locations, FexaAI delivers ROI at scale without additional tools or training.

"AI can't turn a wrench, but it will make facilities managers 10x more productive over the next 5 years by cutting out the busy work to make space for strategic projects that reduce costs, improve store experience, and increase uptime, " said Kurt Smith, CEO of Fexa. "With FexaAI, we're embedding AI directly into the only flexible CMMS that the world's leading multi-site facilities teams already trust. This isn't about chasing buzzwords, it's about solving the real problems our customers face every day. That's why Fexa is committed to setting the standard as the innovator in AI for facilities management."

Practical Today, Vision for Tomorrow

The launch of FexaAI represents the start of a broader commitment to integrate AI where it matters most. Future capabilities will expand into agents that proactively surface issues and AI-driven Insights, but only in ways that drive measurable outcomes for operators.

"This is just the beginning," added Smith. "The vision of Fexa from the beginning was to automate as much of the work order process as possible, now with AI the possibilities are extraordinary. Our Work Order Agent is a great example of our focus on practical innovation that helps facilities teams keep their stores running at their best."

FexaAI is live today with select enterprise customers and available for demo with new CMMS prospects. See FexaAI in action and discover what's next for intelligent facilities management.

About Fexa

Fexa is the only flexible, AI-forward facilities management software built for multi-site operators in retail, grocery, restaurant, and related sectors. From CMMS to refrigerant management and provider coordination, Fexa's platform helps teams manage every location, asset, and vendor with clarity and control. Trusted by leading brands across North America, Fexa combines flexibility, intelligence, and operational rigor to keep the built world running smoothly.

Visit us at fexa.io.

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SOURCE Fexa